Customer Management Software in Bangladesh
Every businessman in Bangladesh will relate to this situation where a customer calls and he promises to get back, but due to his busy counter or notes filled up notebook, the follow up simply never takes place. Now imagine this happening with dozens of customers on a monthly basis and you start losing sales unknowingly. This is the exact situation which a customer management software in Bangladesh tries to fix. With customer management software from Ehishab, you will have everything that you need to keep track of your interactions with all your customers at one place. There won’t be any need of keeping track of anything in your mind or any notebook. It has been developed specifically for Bangladeshi businesses.
What Is Customer Management Software?
Customer management software, also referred to as CRM (Customer Relationship Management) software, is a computer-based system that keeps record of all your customer data, logs all conversations or transactions, and prompts when the time comes to follow-up. Rather than having all your customer data scattered on note-books, on phones, and inside your mind, all of that data is stored in one easy to search for database. An efficient customer management system not only provides you with information about your regular customers, but also lets you know who are the most frequent buyers, who have stopped coming back, and who might become a buyer soon. Such a visibility can prove to be crucial for a business based in Bangladesh, where referrals and repeat customers mean much more than one-off buyers.
Why Bangladeshi Companies Need Customer Management System
There is a number of companies in Bangladesh that still manage their customers manually – be it a registration form on the desk, collection of cards or WhatsApp conversations here and there. It is fine as long as you have just a few customers, but the approach fails as soon as the number increases. Here are things you can expect when you adopt customer management system.
Lost Leads and Forgotten Contacts
The customer contacts your company with an inquiry about something and there is no way of recording it – thus, the whole contact gets lost. Ehishab does not let the lead disappear due to forgetfulness or carelessness as everything gets registered and reminds of itself.
Customer Information Stored in Registers and Notebooks
Customer information stored in registers, notebooks, phones or even in personal memories of employees vanish once the employee moves away or the notebook gets lost. Ehishab provides a single point for storing all the details of your customers including their purchase history and other notes.
Poor Customer Retention Rate
It is less expensive to make a sale to a current customer than trying to find a new one, provided that you have all the required data about the current client and his previous purchases. Customer records will help you to define the most loyal clients among the others and contact them with appropriate offers.
Lack of Information About Sales Process Efficiency
In absence of a sales management system it is difficult to analyze whether some employees are efficiently converting leads, which clients are the most profitable for you, and where is the sales pipeline blocked.
Features of Customer Management Software by Ehishab
Ehishab was created keeping in mind the realities of business in Bangladesh: hectic counter, small team size, and an owner who requires a simple answer in Bangla and not a complex dashboard. So here’s what you get.
Centralized Customer Database
Manage all the customer details including contact info, their buying pattern and even make notes for yourself in one easily searchable place that allows any employee to carry forward the conversation.
Lead and Follow-Up Management
Track all your inquiries right from first point of contact till the sale gets closed with reminders for all the leads you never want to forget about and know instantly which leads require a follow up call on the same day.
Purchase History and Customer Loyalty Management
Know everything about your customers’ purchases, their frequency and the total amount they have spent on purchasing to find out who your best customers are.
Sales and Employee Performance Report
Ehishab prepares reports for all leads, conversion rate and individual sales of every employee.
Access Your Mobile App & Cloud Database
Access your customer database, reminders, and sales report from your mobile phone. You can check your database wherever you are in your shop, while meeting your client, or even traveling between different branches. All your information will be safely stored in the cloud database and will be backed up automatically.
Bangla Interface & Local Support
Ehishab is an application specially tailored for the needs of Bangladeshis, with an easy-to-use interface in Bangla and local customer service which understands how real-life businesses interact with their clients in Bangladesh.
Who Can Use Ehishab’s Customer Management Software?
Ehishab’s customer management software can handle a broad range of businesses in Bangladesh such as:
Businesses running retail shops and show rooms to establish repeat business
Wholesalers and distributors who have several buyers accounts to manage
Service based businesses such as clinics, salons, repair centers, etc.
Businesses in real estate and property industry
Businesses in education consultancy and coaching centers
Small manufacturing and B2B businesses
Why Ehishab Is Better Than Manual Customer Tracking
Small enterprises in Bangladesh use notebooks, business cards, or even phone numbers for customer management and they do work fine as long as there are not too many customers for one person to remember. With manual customer tracking you don’t get any reminders about following up with customers, you don’t get any information about who are your most valuable customers, and everything depends only on the right entries in the notebook or on the cards. One wrong entry may cause loss of clients or upset longtime clients. Ehishab does away with the necessity of manual entries by storing all the customer-related information in one place in an automated way.
Pricing of Customer Management Software of Ehishab
Ehishab provides flexible pricing options that allow accommodating the varying nature of businesses from a single small store dealing with an expanding list of customers to a business that has multiple branches and sales teams. Instead of trapping you in costly all-inclusive packages, Ehishab gives you the opportunity to select your preferred option that suits your current business status and later expands it to accommodate a rising number of clients. To get detailed and the latest pricing information on your business, you can call 01780504501 or book a demo with us.
How to Use Ehishab For Customer Management Software
Call 01780504501 or visit ehishab.com and request a free demo.
Give our team details about your business type and customer volume, among others.
Have a guided tour of our software features most useful to your business.
Upload your customer database and start using the software — most small businesses start their operation in just a few days.
Frequently Asked Questions
1. Which is the most suitable customer management software for a small business in Bangladesh?
For small and medium sized enterprises in Bangladesh, a simple and cost effective solution like Ehishab would be best suited. It includes all the basic functions – customer database, reminders and sales report generation without having to pay the hefty price of large enterprise class CRM tools.
2. Is there any difference between customer management software and CRM software?
No difference. “Customer management software” and “CRM software” (Customer Relationship Management) are essentially the same type of software. The name ‘customer management software’ is used in Ehishab since many of our potential users use that term while searching on the Internet.
3. Will I be able to manage leads and my customers in one place?
Yes. With Ehishab, you will be able to manage new leads as well as your existing customer base.
4. How does the customer management software pricing in Bangladesh look like?
The pricing is based on the number of users and features needed. Ehishab has user and business-friendly pricing; you can contact 01780504501 to get the pricing based on your business.
5. What is the time required to setup Ehishab in my business?
For the majority of the small and medium businesses, the setup will take only a few days. This includes importing the data as well as training the employees in basic usage.
Conclusion — Start Managing Your Customers Relationship
No matter whether you own a small shop or have a growing sales force, the right customer management software in Bangladesh will mean the difference between customers that walk away from your business and those that stay with you. Ehishab combines customer data centralization, follow-up automation, and local support into a single affordable solution tailored for Bangladeshi businesses. Don’t let your potential customers leave you because of missing follow-ups, start building long-term relationships; you can contact us at 01780504501 or visit our website ehishab.com for booking your free demo.